By Jonathan McCormick, COO, Intermedia
Larger companies are increasingly unified communications (UC) Annahme.Viele small and medium-sized businesses (SMBs) questions are whether the approach can help maximize your potential and help compete with larger companies, but are often unclear about the direct benefits and components of UC.
Some of the confusion to delete that can define it. UC is the integration of important business communication services (including voice, e-Mail and instant messaging) in a coherent system. Basic skills include voicemail in your email read and find me / follow me which calls to mobile or other figures forwards, while a user is away. It includes also more sophisticated features how a user click to call where can call a contact from your address book with a mouse click.These are the additions that dramatically reduce the time spent hunting information or detecting colleagues from your desktop, which improved Zusammenarbeit.Weitere benefits are long-term cost savings compared to the voice of traditional use and e-Mail solutions and environmental performance (less hardware and software systems, less commutes). Organizations can implement UC with hardware and software or use it as a service from a hosted provider.
The industry expert, Michael Osterman, founder of Osterman Research, can "small businesses effectively compete with bigger companies if you have the same technologies and capabilities have larger companies such as hosted e-Mail or telephony solutions." "UC is a very important technology approach that small businesses can take to compete in a better position to get on a large scale."
On-premise versus hosted model
Begin your business needs of an evaluation.You should manage UC internally or outsourcing works for you? hosted solutions take daily maintenance and corporate responsibility much of the staff focus on the commercial practice rather than failures and maintenance entfernt.Als core are small first step towards the adoption of a UC solution and medium-sized companies increasingly turn to hosted services provider for key components, make UC solutions. According to a recent survey by Osterman Research, 31 percent of organizations hosted solutions use for at least some of their employees for e-Mail, 13% are for VoIP and 17 percent are for instant messaging.
"Hosted services offer a simple and cost-effective way for small and medium-sized enterprises to implement VoIP-enabled solutions," says Osterman. "To find the best solution and provider for your business, it is important to your business needs and expectations of telephony offer both to determine the supplier."
Find your business voice
Do not bite off more than you can chew.Consider, how hosted telephony starting with something simple.As you comfortable with that hunt and voicemail, e-Mail check, by features such as instant messaging.
Small and medium-sized companies can benefit in the direction of important business features free or low-cost solutions such as Skype or Google voice be gravitating but you are, such as an automated attendant with a professional greeting can answer phones and route calls, hunt groups, or keep on music.Services like Skype and Google voice missing also the management capabilities for easy deployment and management of users in a tool.internal more trusted alternative is a hosted PBX Angebot.Gehostete PBX is a VoIP-enabled solution that predicted usually costs during the lifetime of the contract.Some hosting providers offer PBX other UC components such as such as e-Mail and instant messaging-condensing your communications Bill (and capabilities) in one.
Small and medium-sized enterprises have adopted telephony solutions could features.other up time, resources and cost Essen.Aber that to can the best phone system for your business many search options due to the wide range of language solutions and confusing get. for companies still in its infancy could you types of providers that exist or mobile phones than their telephony solution from Skype.There are even companies just wired the. the commonality is local telephone or cable provider that many of these companies that go option hosted are unaware.
Collaboration comes with UC
The real advantage which is UC Zusammenarbeit.UC helps businesses more nimble and flexible by increased amounts of remote workforce geworden.Ein intact, include some tips to ensure that the cooperation between distributed workforces or offices:
Consolidation of all components of UC email, telephony, instant messaging-under one roof management headaches and wasted to eliminate costs
Review whether your company needs a hosting provider, which offers full-service or self-service
Improve productivity by the simpler for employees (with each other, customers, partners, etc..) in contact to stay
"Once understand SMBs UC and the value of using a hosted service can bring to your business, be erreichen.Als maximum cooperation result will be well positioned, be not only successful but also to thrive and for stronger growth."
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